Suggested Script: Job Description

Sally, let me explain my job. My responsibility as a manager in this company is primarily to provide three things: support, direction and training. My job as a leader in this organization is to keep us focused on the "bottom line", think of new and better ways of servicing our customers, take an active part in my people's training and development and encourage direct communication between my people. My job is not to be a "scape-goat" for anyone. If you're having a problem with someone borrowing your things and not returning them, I happen to have 10-15 minutes right now. I would be more than happy to sit down with you and counsel you on how you can go to this person and request respect. How to confront and resolve your own conflicts. If that doesn't work . . . then I get involved. I'M PLAN B

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